The plans that look like venetian blinds

Line up five years of a business unit's strategic plans on one chart. Each plan promises a modest first year and then a steep climb. Each year the unit beats the modest first year, gets congratulated, and writes a new plan with a new modest year and a new steep climb. Join the starting points and you see the real trend, far shallower than any single plan promised. One of Michael Mankins and Richard Steele's clients called this picture a series of “diagonal venetian blinds” 1.

The blinds stay invisible because almost nobody draws the chart. In Mankins and Steele's experience, less than 15% of companies regularly go back and compare results with the forecasts in prior years' strategic plans 1. Their survey of 197 large companies put the average at 63% of the financial performance a strategy promises 1. Nobody checks, so nobody learns which promises were never going to come true.

A strategic plan template is the fixed structure a team fills in to set out its strategy and how it will be carried out. The useful one has two layers: a single page of choices (the objective, where the business will and will not compete, how it will win, what it will stop) and a fuller plan that sets out the assumptions, alternatives, priorities, resources and measures behind those choices.

The thesis of this page: write the plan so next year's team can grade it. Most templates are built to get a plan approved. A better one is built so that, twelve months later, someone can lay results against it and say which bets paid, which failed and why.

A plan nobody can grade is a forecast with a cover page.

Start here

Why most strategic plans can't be checked

Roger Martin describes the standard strategic plan in three parts: a lofty vision or mission statement, a long list of initiatives, and the conversion of those initiatives into financials, often five years of them 2. Management typically commits only to year one; for years two through five, he writes, “strategic” actually means “impressionistic” 2. The list of initiatives is bounded only by what the company can afford, and the plan is rarely explicit about what the company chooses not to do, and does not question its assumptions 2.

That shape is ungradable by design. A vision cannot miss. A list of initiatives can be completed while the strategy fails. And five-year financials, negotiated rather than reasoned, carry no explanation of why the numbers should happen. Mankins and Steele call many unit plans “a negotiated settlement”: units argue for low near-term targets to protect bonuses, the center pushes for long-term stretch, and the result understates the near term and overstates the long term, which is where the hockey stick comes from 1.

Henry Mintzberg made the deeper point in 1994: planning does not create strategy, it elaborates strategies that already exist. Far from providing strategies, he wrote, “planning could not proceed without their prior existence” 3. So the template has to start with the choices, made first and written plainly, and only then dress them in plans. For the definition of a strategic plan and the planning process around it, see strategic plan and the strategic planning process. The rest of this page is the template.

Start here

Part 1: the one-page strategy

David Collis and Michael Rukstad ask two questions: can you summarize your company's strategy in 35 words or less, and would your colleagues put it the same way? In their experience, very few executives can honestly say yes 4. Their remedy is a statement with three elements: an objective with a time frame, a scope that says where the business will and will not operate, and an advantage that explains how it will win 4. Page one builds on those three and adds the fields that make it checkable.

FieldWhat to writePrompt
1. ObjectiveOne measurable end point and a dateWhat single result, by when, would tell us the strategy worked?
2. Where we playCustomers, products, channels and geographies in scopeWhich customers are we built for?
3. Where we won'tNamed segments, markets or deal types that are outWhat will a good salesperson be told to walk away from?
4. How we winThe advantage: why target customers choose us, and what we do that rivals can't easily copyIf a competitor copied our pricing tomorrow, why would customers still pick us?
5. What we stopBusinesses, products, programs or habits being ended, with datesWhat is ending so that the rest can be funded?
6. What must be trueThree to five assumptions the choices depend on, each testableIf we turn out to be wrong, which belief will it have been?
7. PrioritiesNo more than five, each tied to a field aboveWhich choice gets harder if this priority is dropped?
8. MeasuresThree to six numbers with baseline, target and dateWhat will we look at every quarter?
9. Resource shiftsThe largest moves of money and people this plan requiresWho loses budget or headcount because of this page?

Fields 2 to 4 are the Playing to Win choices of where to play and how to win; Martin argues a company's strategy choices can be summarized on one page in simple words 2. Field 6 is the one most templates leave out, and the one that makes the plan gradable. Martin's third rule is to make the logic explicit: write down what you need to believe about customers, the industry, competitors and your own capabilities, because the mind rewrites history and will later declare that things went roughly as planned 2.

In practice

Part 2: the full plan

The full plan exists for the people who must carry the choices out: unit heads, finance, the board. Keep it to the sections below, in this order. Each one either explains a choice on page one or makes it checkable.

SectionContentsWhat it lets you check next year
1. DiagnosisWhat is happening in the market and inside the company, and the one or two problems the strategy must solve. Feed it from a PESTLE worksheet and a SWOT taken through to TOWSWas the problem we named the real one?
2. The choicesPage one, unchangedDid we stick to them?
3. Alternatives rejectedAt least two other strategies seriously considered, and why each lostDid a rejected option turn out better?
4. Assumptions registerEach assumption from field 6, with the evidence today, the signal that would prove it wrong, and an ownerWhich assumptions held?
5. Priorities and initiativesFor each priority, the few initiatives that deliver it, each with an owner and a charterDid the initiatives move the measures they were meant to move?
6. Resource planMoney and named roles moved, by quarter, including what was cut to fund themDid the resources actually move?
7. Financial outlookRanges, not a single line, each tied to the assumptions that drive itWhich assumption explains the gap between outlook and result?
8. Measures and reviewsThe scorecard and the dates of the quarterly reviewsDid we look, and did we act on what we saw?
9. Risks and signpostsWhat could break the strategy, and the early signals you will watchDid we see it coming?

Section 3 is the cheapest insurance in the document. Mankins argues that management should see at least three real alternatives, not variations on one theme, before approving any strategy; in his firm's survey of executives from 187 large companies, only 14% were consistently presented with any alternative strategies 5. Writing the losers down also tells next year's team what was already ruled out.

Section 5 is where plans swell. Each initiative should pass the test on what makes an initiative strategic and carry its own charter, so the plan lists a handful, not forty. Section 8 sets up the quarterly strategy review, which is where the grading actually happens.

In practice

A filled-in page one

The company below is invented. Notice that every field rules something out or can be shown wrong.

Look at assumption (a). If renewal rates climb but the price premium never holds, the company will know within two quarters that it bought growth with margin. Without that line, the same results would read as success until the margin review.

In practice

How to fill it in

  1. Write page one before any spreadsheetThe leadership team drafts fields 1 to 6 in a working session. No financial model is open in the room. If the team cannot agree on where it won't play, stop and settle that first.
  2. Argue about assumptions, not targetsMankins and Steele's second rule is to debate assumptions, not forecasts 1. For each assumption, ask what evidence supports it today and what you would expect to see by the first quarterly review if it is true.
  3. Write down two losing alternativesDescribe at least two other strategies the team took seriously, and the reason each lost. One paragraph each is enough.
  4. Cut the priorities to five or fewerTie each priority to a field on page one. A priority that serves no field is a project, and belongs in an operating plan.
  5. Move the money on paperName the budget lines and roles that shrink to fund the priorities. If nothing shrinks, field 5 is empty and the plan has not chosen.
  6. Build the financials last, as rangesTie each range to the assumptions that drive it, so a miss can be traced to the belief that failed.
  7. Set the first review datePut the first quarterly review in the calendar before the plan is circulated, with the assumptions register as its first agenda item.
In practice

The assumptions register is the real plan

Why do the venetian blinds happen? Not because people lie. The plan holds targets but no reasons, so results can only be compared with other targets. The unit beat year one, so the plan worked. Year three never arrived, but by then there was a new plan.

An assumptions register breaks that loop. It turns each hope into a sentence that can fail. Good and bad versions side by side:

UntestableTestable
Customers value our service qualityAt least 60% of contract renewals in the pilot metro accept the 8% price premium by month 9
The market will keep growingCommercial floor space under maintenance contract in our metros grows at least 3% a year, per the industry association's annual survey
We can attract the talent we needWe fill 40 technician roles a year with first-year attrition under 20%
Competitors will be slow to respondNo top-three rival offers guaranteed response times in our metros before the end of 2027

Mankins and Steele found the opposite habit at work: assumptions buried inside line-item forecasts, each line defensible, the whole biased upward and impossible for top management to pick apart 1. A register puts the few beliefs that matter on one page where a skeptic can attack them.

Advanced

The case for the thick plan

The strongest objection is that one page is a luxury of small companies. A multinational has lenders, a board, regulators and forty unit heads who need detail to coordinate. A short plan leaves room for each unit to read the strategy its own way. Mintzberg himself says organizations should not get rid of programming; someone has to specify the concrete steps that carry a strategy out 3.

All true, and none of it argues for starting with detail. The thick plan has a job: coordination. It fails when it is asked to do the choosing too, because then the choice gets made by whatever survives budget negotiation. Keep the detail. Put it behind page one, and make every section answer to a field there.

Two second-order problems show up when you run this at scale:

  • The register becomes theater. Units learn to write assumptions they know are safe. Counter it by asking each unit for one assumption it is genuinely unsure about, and by treating a failed assumption caught early as good work, not a miss.
  • Grading turns into blame. If next year's comparison is used to punish whoever wrote the plan, the plans get vaguer. The comparison should go to the leadership team as a question (what did we believe that turned out false?) before it ever reaches a performance review.

The deepest version of the objection builds on Martin's warning that comfort is the enemy of strategy 2: a well-built template can become the next comfortable ritual. The protection is field 5 and field 6. A plan that names what it stops and what it is betting on cannot be entirely comfortable, because somebody in the room loses something and everybody can be shown wrong.

In practice

Before you circulate it

  • The objective is one number with a date, not a mission.
  • “Where we won't” names something a salesperson would actually be told to decline.
  • At least one thing stops, with a date.
  • Each assumption could be shown false within a year.
  • Two rejected alternatives are written down, with reasons.
  • There are five priorities or fewer, each tied to a field on page one.
  • Some budget line shrinks to fund them.
  • The financials are ranges tied to named assumptions.
  • The first quarterly review is in the calendar.

Monday morning: open last year's plan and write, next to each target, the assumption it rested on. Where you cannot find one, you have found the reason nobody learned anything from the miss.

A strategic plan is a set of bets made under uncertainty. The template's job is to make the bets explicit enough that a year from now the results can answer back. Write it for that reader: the person who opens it next autumn and asks what you believed.

Questions

What should a strategic plan template include?
Two layers. A one-page strategy with the objective and date, where the business will and won't compete, how it will win, what it will stop, the assumptions the choices depend on, up to five priorities, measures and the main resource shifts. Then a fuller plan: diagnosis, alternatives rejected, an assumptions register, initiatives, a resource plan, financial ranges, measures and review dates, and risks with signposts.
What is a one-page strategic plan?
A one-page strategic plan states the strategy's choices without the supporting detail: a measurable objective with a date, the scope of where the business will and won't operate, the advantage that explains how it will win, what is being stopped, and the assumptions that must hold. Collis and Rukstad argue a strategy statement should cover objective, scope and advantage; Martin argues the core choices fit on one page.
How long should a strategic plan be?
Long enough to coordinate the people carrying it out, and no longer. The choices should fit on one page. The full plan can run longer for a large company, but every section should explain or test a choice on that page. Detail that answers to no choice, such as a long list of initiatives or five years of single-line financials, mostly adds length without adding decisions.
Why should a strategic plan list assumptions?
Because results can only be judged against reasons. A plan with targets but no assumptions cannot explain a miss, so each year's plan resets and the same overoptimism repeats. Three to five testable assumptions, each with the signal that would prove it wrong, let the quarterly review see early which belief is failing.

Sources

  1. Mankins, M. C., and Steele, R. (2005). Turning Great Strategy into Great Performance. Harvard Business Review, July–August 2005. Marakon Associates and Economist Intelligence Unit survey of 197 companies; strategies deliver on average 63% of promised financial performance; less than 15% of companies compare results with prior plans; the “diagonal venetian blinds” image; plans as negotiated settlements; Rule 2, debate assumptions, not forecasts.
  2. Martin, R. L. (2014). The Big Lie of Strategic Planning. Harvard Business Review, January–February 2014. The three-part shape of typical strategic plans; years two to five as “impressionistic”; strategy choices summarized on one page; Rule 3, make the logic explicit; comfort as a trap.
  3. Mintzberg, H. (1994). The Fall and Rise of Strategic Planning. Harvard Business Review, January–February 1994. Planning as the programming of strategies that already exist; the role of planners as programmers and catalysts.
  4. Collis, D. J., and Rukstad, M. G. (2008). Can You Say What Your Strategy Is?. Harvard Business Review, April 2008. The 35-words question; objective, scope and advantage as the elements of a strategy statement; the difference between a mission and a strategic objective.
  5. Mankins, M. C. (2004). Stop Wasting Valuable Time. Harvard Business Review, September 2004. Marakon and Economist Intelligence Unit survey of top teams at 187 companies; at least three real alternatives before approving a strategy; only 14% of executives consistently presented with alternative strategies.

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