Company data sheet · Docusign
Docusign: seven lost years, and the economy wasn't the reason.
- Industry
- Prepackaged Software
- Headquarters
- United States
- Ticker
- DOCU (Nasdaq)
- Sources
- SEC filings (2003–2026), Stratrix's verified Decision Cases, market data and official economic statistics for the United States
- Data as of
- October 18, 2026
- From profit to seven straight losses. Docusign lost money every year from fiscal 2017 to 2023: $1.2 billion in all. Fiscal 2024 was its first profit in eight years: $0.1 billion.
- It outgrew its own economy many times over. Revenue rose from $0.4 billion in fiscal 2017 to $3.2 billion in fiscal 2026: 8.4 times as much. The US economy, counted the same way in money terms, grew about 60%. Whatever drove it, the economy around it does not account for growth of that size.
- It wasn't the cycle. The losses began in fiscal 2017 (mostly calendar 2016), a year the US economy grew 1.8%. When a company falls while its economy grows, look inside the company first.
- Ahead of almost everyone like it. From 2016 to 2025, its revenue grew 745% in US dollars; the median among 258 large service companies grew 105%. It outgrew 90% of them.
- Leaders came and went. Docusign filed 31 leadership changes since 2016, more than 85% of large service companies (the median is 16). The day after each, its shares moved a median 0.3 points against its sector. The news was rarely news.
Financial results
| Fiscal year | Revenue | Net income | |
|---|---|---|---|
| 2017 | $0.4 billion | −$0.1 billion | |
| 2018 | $0.5 billion | −$0.1 billion | |
| 2019 | $0.7 billion | −$0.4 billion | |
| 2020 | $1 billion | −$0.2 billion | |
| 2021 | $1.5 billion | −$0.2 billion | |
| 2022 | $2.1 billion | −$0.1 billion | |
| 2023 | $2.5 billion | −$0.1 billion | |
| 2024 | $2.8 billion | $0.1 billion | |
| 2025 | $3 billion | $1.1 billion | |
| 2026 | $3.2 billion | $0.3 billion |
As reported in its annual filings. Losses in red.
The full data sheet · Data Plan
Everything behind these findings, ready for your board deck.
- Market reaction to disclosed decisions: 43 decision filings since 2016, each linked to the SEC, with the share return against its sector and the S&P 500 the next day and the next year (37 with market data).
- Economic context: 7 measures for the United States, every year since 2016, from the official sources.
- Peer comparison: against 528 companies of its size in its sector.
- Financial results: ten years of revenue, operating and net income, and every annual report, linked.
- Methods and sources, so each number can be checked and cited.
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