On the Record · Five9
Five9 competitors, on the record
The companies Five9 names as competitors in its annual reports, 2023 to 2025, and the companies that name Five9, each with the sentence and the filing.
Who Five9 names
| Company | Named in |
|---|---|
| Amazon.com, Inc. | 2025 |
| Avaya Inc. | 2025 |
| Cisco Systems, Inc. | 2025 |
| Content Guru | 2025 |
| Genesys Telecommunications Laboratories, Inc. | 2025 |
| Microsoft | 2025 |
| NICE Ltd. | 2025 |
| RingCentral | 2025 |
| Talkdesk | 2025 |
| Twilio Inc. | 2025 |
| Zoom | 2025 |
In its own words
Amazon.com, Inc., Microsoft, Twilio Inc.
Word for word“In addition, Amazon.com, Inc., or Amazon, Twilio Inc., or Twilio, and Microsoft, have introduced solutions aimed at companies who wish to build their own contact centers and/or contact center components with developers.” 10-K for 2025
Avaya Inc., Cisco Systems, Inc.
Word for word“We currently compete with large legacy vendors that offer on-premises contact center systems, such as Avaya Inc., or Avaya, and Cisco Systems, Inc., or Cisco.” 10-K for 2025
Content Guru, RingCentral, Talkdesk, Zoom
Word for word“We also face competition from many smaller contact center service providers such as Content Guru and Talkdesk, as well as vendors offering both unified communications and contact center solutions such as RingCentral and Zoom.” 10-K for 2025
Genesys Telecommunications Laboratories, Inc., NICE Ltd.
Word for word“Additionally, we compete with vendors that historically provided other contact center services and technologies and expanded to offer cloud contact center software such as Genesys Telecommunications Laboratories, Inc., or Genesys, and NICE Ltd., or NICE.” 10-K for 2025
Who names Five9
Companies whose own annual reports name Five9 as a competitor.
Word for word“CC premise and cloud: Amazon, Cisco, Content Guru, Dialpad, Enghouse Interactive, Five9, Genesys, LiveVox, NICE inContact, Talkdesk and Twilio.” 10-K for 2022
Word for word“Additionally, net2phone competes with vendors that historically provided other contact center services and technologies and expanded to offer cloud contact center software such as NICE, Five9, and Genesys.” 10-K for 2026
Word for word“In the CCaaS market, which is a part of the broader Contact Center Infrastructure market that is still mainly held by traditional on-premises players, we compete against Amazon Connect, Avaya, Cisco, Five9, Genesys, and TalkDesk, as well as other niche vendors.” 20-F for 2025
Word for word“We face competition from legacy web-based meeting services providers, including Cisco Webex and GoTo, bundled productivity suite providers with communications offerings, including Microsoft 365 (with Teams) and Google Workspace (with Meet), and UCaaS and legacy web-based meeting providers, including Avaya, RingCentral, 8x8, and in our Contact Center offerings, Five9, Inc., Genesys, and NICE inContact, as well as consumer-facing platforms that can support small- or medium-sized businesses, including Amazon, Apple, and Facebook.” 10-K for 2026
Read from Five9’s annual reports (10-K for 2025, 10-K for 2024, 10-K for 2023) and the financial data it files with the SEC, as of 2026-02-20. Every quotation is word for word from the filing linked beside it; how these pages are built and checked. The full record is in its company data sheet.