On the Record · Zendesk
Zendesk competitors, on the record
The companies Zendesk names as competitors in its annual reports, 2019 to 2021, and the companies that name Zendesk, each with the sentence and the filing.
Who Zendesk names
| Company | Named in |
|---|---|
| Freshworks Inc. | 2021 |
| HubSpot, Inc. | 2021 |
| salesforce.com, Inc. | 2021 |
| ServiceNow, Inc. | 2021 |
In its own words
Freshworks Inc., HubSpot, Inc.
Word for word“In addition, we compete with a number of other software as a service, or SaaS, providers with focused applications or broader suites of product offerings designed to appeal to small to midsized organizations, which may be competitive to one or more of our product and platform solutions, such as Freshworks Inc. and HubSpot, Inc.” 10-K for 2021
salesforce.com, Inc., ServiceNow, Inc.
Word for word“For larger organizations, we compete with custom software systems and software vendors geared towards larger organizations, including salesforce.com, Inc. and ServiceNow, Inc., each of which may have greater operational flexibility to bundle competing products and services with other software offerings, or offer them at a lower price than our current Zendesk Suite offering, which will negatively affect our competitiveness for that offering.” 10-K for 2021
Who names Zendesk
Companies whose own annual reports name Zendesk as a competitor.
Word for word“In addition, we are seeing some CRM companies, such as Salesforce and Zendesk, that provide a subset functionality of our broader offerings.” 20-F for 2025
Read from Zendesk’s annual reports (10-K for 2021, 10-K for 2020, 10-K for 2019) and the financial data it files with the SEC, as of 2022-02-15. Every quotation is word for word from the filing linked beside it; how these pages are built and checked. The full record is in its company data sheet.