On the Record · Twilio
Twilio competitors, on the record
The companies whose own annual reports name Twilio as a competitor, each with the sentence it appears in and the filing it came from.
Who Twilio names
Twilio’s annual reports for 2023 to 2025 describe its competition by kind of business and do not name competing companies.
Who names Twilio
Companies whose own annual reports name Twilio as a competitor.
Word for word“CC premise and cloud: Amazon, Cisco, Content Guru, Dialpad, Enghouse Interactive, Five9, Genesys, LiveVox, NICE inContact, Talkdesk and Twilio.” 10-K for 2022
Word for word“The surge in interest in telemedicine, in part due to the emergence of COVID-19, and the relaxation of HIPAA privacy and security requirements has also attracted new competition from providers who utilize consumer-grade video conferencing solutions, such as Zoom Video and Twilio.” 10-K for 2022
Word for word“In addition, Amazon.com, Inc., or Amazon, Twilio Inc., or Twilio, and Microsoft, have introduced solutions aimed at companies who wish to build their own contact centers and/or contact center components with developers.” 10-K for 2025
Word for word“In addition, Amazon and Twilio have introduced solutions aimed at companies who wish to build their own contact centers with in-house developers.” 10-K for 2026
Read from Twilio’s annual reports (10-K for 2025, 10-K for 2024, 10-K for 2023) and the financial data it files with the SEC, as of 2026-02-24. Every quotation is word for word from the filing linked beside it; how these pages are built and checked. The full record is in its company data sheet.