Twilio layoffs, on the record
Every job cut, severance charge and restructuring Twilio reported in its annual reports, 2023 to 2025, quoted from the filings. Headcount went from 5,867 to 5,587.
Headcount, as reported
| Annual report | Employees | As of |
|---|---|---|
| 10-K for 2023 | 5,867 | December 31, 2023 |
| 10-K for 2024 | 5,535 | December 31, 2024 |
| 10-K for 2025 | 5,587 | December 31, 2025 |
Job cuts, severance and restructuring
Our summaryReduced workforce by approximately 17% under the February 2023 Plan, which was substantially completed in the first quarter of 2023.
Word for word“In February 2023, we announced a workforce restructuring plan (the “February 2023 Plan”) to eliminate approximately 17% of our workforce.” 10-K for 2023
Our summaryAnnounced the December 2023 Plan to further eliminate about 5% of the workforce.
Word for word“In December 2023, we announced another restructuring plan (the “December 2023 Plan”) to further eliminate approximately 5% of our workforce.” 10-K for 2023
Our summaryReduced the size of its sales force as part of its reductions in force.
Word for word“As part of our reductions in force, we have reduced the size of our sales force to drive further efficiencies in our sales operations.” 10-K for 2023
Our summaryReduced workforce by approximately 11% in September 2022.
Word for word“In December 2023, we reduced our workforce by approximately 5%, after reducing our workforce by approximately 11% and approximately 17% in September 2022 and February 2023, respectively.” 10-K for 2023
Our summaryRecorded restructuring costs of employee severance, benefits, equity vesting and facilitation costs under the restructuring plans.
Word for word“In the year ended December 31, 2023, the cumulative restructuring expenses incurred under the February 2023 Plan and December 2023 Plan were $165.7 million and were related to employee severance, benefits, vesting of equity awards and facilitation costs.” 10-K for 2023
Our summaryRestructuring of workforce under the February 2023 Plan, including employee severance and facilitation costs, with restructuring costs recorded in 2023.
Word for word“The decrease in headcount was primarily driven by the restructuring of our workforce in February 2023 and December 2023.” 10-K for 2024
Our summaryRestructuring of workforce under the December 2023 Plan, which contributed to lower headcount and to restructuring costs recorded in 2023.
Word for word“In 2023, restructuring costs increased by $89.1 million, or 116%, compared to the same period in the prior year.” 10-K for 2024
Our summaryWorkforce reduction under the September 2022 plan, which contributed to lower personnel costs and headcount in 2023.
Word for word“The decrease in operating expenses was primarily attributable to a $254.1 million decrease in total Communications personnel costs, which was mainly due to the restructuring of our workforce in September 2022, February 2023 and December 2023, that contributed to a 16% decrease in average Communications headcount in 2023.” 10-K for 2024
Our summaryThe company wound down the software component of its Zipwhip business, which the filing says can require terminating employees.
Word for word“For example, in 2023 we divested our Internet of Things and ValueFirst businesses, and in 2024 we wound down the software component of our Zipwhip business.” 10-K for 2024
Our summaryRestructuring costs recorded in 2024 for workforce reductions, with a decrease in the restructuring liability.
Word for word“In 2024, restructuring costs decreased by $152.5 million, or 92%, compared to the same period last year.” 10-K for 2024
Our summaryTwilio recorded restructuring charges in 2023 for the February 2023 Plan, mostly severance, benefits and facilitation costs, plus accelerated vesting of stock awards.
Word for word“For the year ended December 31, 2023, restructuring charges related to the February 2023 Plan were $ 141.1 million, which consisted of $ 130.0 million related to employee severance, benefits and facilitation costs, and $ 11.1 million related to vesting of employee stock based compensation awards.” 10-K for 2025
Our summaryTwilio said it had no significant restructuring activities in 2025 or 2024.
Word for word“No significant restructuring activities occurred in the years ended December 31, 2025 or 2024.” 10-K for 2025
| Fiscal year ended | Restructuring charges |
|---|---|
| 2020-12-31 | $0 |
| 2021-12-31 | $0 |
| 2022-12-31 | $76.6 million |
| 2023-12-31 | $165.7 million |
| 2024-12-31 | $13.3 million |
| 2025-12-31 | $15 million |
Twilio filed 3 restructuring notices (Form 8-K, Item 2.05) since 2016. This page shows what the company reported to the SEC, not news reports or state layoff notices.
Read from Twilio’s annual reports (10-K for 2025, 10-K for 2024, 10-K for 2023) and the financial data it files with the SEC, as of 2026-02-24. Every quotation is word for word from the filing linked beside it; how these pages are built and checked. The full record is in its company data sheet.