About the Crisis Response Casebook
What is crisis management at the strategic level? How did companies handle the defining crisis, decision by decision? The knowledge of these strategies will help you glean insights, inspiration and actionable ideas. The Crisis Response Casebook comprises 56 verified decision records with dated outcomes from 3M, Apple, Credit Suisse, BP, Bud Light, Anheuser-Busch InBev, Meta, Dasani (UK) and 40 more.
Every record follows the same structure, which is what makes the casebook useful rather than merely interesting. You see when the fork came, what was on the table, what the company chose and the reason it gave, what it committed, and what happened at one, three and five years. Every fact is cited to its source, and where we offer a judgment, it is labeled as one. Across the 56 records, which span 1980 to 2026, 56 carry dated outcomes; 35 of the decisions held, 11 were reversed, 10 held in part, and 0 are still too early to call.
Why it is worth your time
A defining crisis compresses years of strategy into days. These records capture the first response, the correction, the concessions and the settlement, with the reputational and financial outcomes dated. Read them to rehearse against companies that faced the same hours before you do.
Who reaches for it
Strategy and corporate development teams reach for it when a memo or a board paper needs real precedents rather than anecdotes. Consultants and advisors use it to put crisis response examples with dated outcomes on a slide, with a source line under every number. Founders and operators facing the same fork want to see how it went for the companies that chose each way. And faculty, analysts and researchers use it as a structured, cited dataset instead of a reading list.
What it saves you
Assembling comparable precedents by hand is slow work. You have to find each decision, date it, read the filings and the coverage, pull out the same fields every time, and check every number before it goes near a slide. Here is what the casebook stands in for, and what each alternative tends to cost.
| Option | What you get | What it costs |
|---|---|---|
| Do it yourself | Your own research, one decision at a time, with fields that differ from record to record. | Three to four hours a record, so roughly 196 hours for 56 records. |
| An analyst-firm subscription | Sector benchmarks and briefings. Decisions turn up as examples inside reports, rarely as records with outcomes. | An annual seat, commonly in the five figures, for coverage you cannot buy one decision type at a time. |
| A consulting workstream | A team assembles precedents for your case, once, on their timeline. | Weeks, and fees that start where this casebook's price ends by several orders of magnitude. |
| The Crisis Response Casebook | 56 verified, comparable records with dated outcomes and every source, in five formats, kept current. | $299, once. Less than an hour of any of the alternatives. |
How people use it
In the memo, you cite the records whose fork matches yours, outcomes and sources included, straight from the Word appendix. In the room, the PowerPoint gives you one record per slide with an action title and a source line, ready to drop into your own deck. In the model, you sort the Excel by verdict, horizon or capital committed and watch where the pattern breaks. And in your AI workspace, you load the JSON as vetted context, so the assistant reasons from verified records instead of inventing them.
What is in the download
A sample record
One record, free, exactly as it appears in the casebook. The other 55 verified records are in the purchased files.
| Company | Fork date | The fork | Options | Choice | Stated rationale | What happened | Judgment analyst | Sources |
|---|---|---|---|---|---|---|---|---|
| 23andMe Read the story → verified | 2023 | How should 23andMe respond publicly to the credential-stuffing breach? |
| Deny and blame users | The company said it had no indication of a data security incident within its own systems and pointed to users' reused passwords. | 3 years · 2025-07 asset sale: assets went for $305 million to TTAM Research Institute | reversibility low verdict held | U.S. Securities and Exchange Commission (23andMe Holding Co.) (2023-12); California Office of the Attorney General (Rob Bonta) (2026-05); 23andMe, Inc. (2023-12); HIPAA Journal (2025-09); Keller Rohrback L.L.P. (court docket citation) / Loeb & Loeb LLP (CPO report analysis) (2025-07); 23andMe Holding Co. (Globe Newswire press release via StockTitan) (2025-06) |
Who is in this casebook
56 verified records across these companies. Each record carries the fork and its date, the options, the choice, the stated rationale, the outcomes and the judgments, with every source named.
- 23andMe
- 3M ×2
- Abercrombie & Fitch
- Airbnb
- Anheuser-Busch InBev ×2
- Apple ×2
- Boeing ×2
- BP
- Bud Light
- Burberry
- Charles Schwab
- Coinbase
- Credit Suisse
- Dasani (UK)
- Deere (John Deere)
- Delta Air Lines
- Disney
- Dollar General
- Etsy
- ExxonMobil
- Goldman Sachs
- H&M
- Intel
- Live Nation ×2
- Merck
- Meta ×2
- Netflix
- Nike
- OpenAI
- Palantir
- Pan Am
- PepsiCo
- Purdue Pharma
- Rio Tinto
- RTX (Raytheon)
- Samsung
- State Farm
- Stellantis
- Tesco ×2
- Tesla
- Toyota
- Uber
- Unilever
- United Airlines
- Volkswagen
- Warner Bros Discovery ×2
- Wirecard
- Yeezy
Every field, in every record
- Fork date at the precision the record supports, never sharper.
- The fork, the options, the choice in the form the company faced them.
- Stated rationale as the company gave it or the record documents it, not our theory.
- Capital committed where the record states it; blank where it does not.
- Outcomes at one, three and five years or latest, each dated and cited.
- Reversibility and verdict as analyst judgments, marked as such.
- Every source, with dates and links, per record and in an appendix.
Questions
- What do I actually get in the Crisis Response Casebook?
- 56 verified decision records of crisis response decisions from 3M, Apple, Credit Suisse, BP, Bud Light, Anheuser-Busch InBev and 42 more. Each one tells you when the fork came, what was on the table, what the company chose and why, what it committed, and what happened at one, three and five years, with every source named. You get it as Excel, JSON, PowerPoint, Word and PDF, plus the strategy templates for this decision type.
- How do I know the records are accurate?
- Every record is drawn only from the story it comes from and that story's sources; nothing is added from memory. Every fact carries a citation and a verbatim excerpt, and a number, date or quote the story does not contain fails a mechanical check. A second model from a different vendor then reads the record against the story, a third arbitrates any disagreement, and only records that pass all of it make the casebook.
- Why not research crisis response examples myself, or ask an AI?
- You can, and it takes three to four hours per decision to find it, date it, read the filings and check the numbers, so 56 of them is roughly 196 hours. An AI is fluent on what a company announced and unreliable on what happened three years later. The casebook is $299, once, and every record has already been through the same fields and the same checks, which is what makes the set comparable.
- Is this a subscription?
- No. A casebook is a one-time purchase. When a story a record rests on changes, the record is re-verified and the casebook re-issued, and you get the new release. If you want every casebook kept current, the library license does that for a flat annual fee.