Western Union layoffs, on the record
Every job cut, severance charge and restructuring Western Union reported in its annual reports, 2023 to 2025, quoted from the filings. Headcount went from approximately 9,000 to approximately 9,600.
Headcount, as reported
| Annual report | Employees | As of |
|---|---|---|
| 10-K for 2023 | approximately 9,000 | December 31, 2023 |
| 10-K for 2024 | approximately 9,100 | December 31, 2024 |
| 10-K for 2025 | approximately 9,600 | December 31, 2025 |
Job cuts, severance and restructuring
Our summaryThe company runs an operating expense redeployment program, announced in October 2022, aimed at redeploying expenses in its cost base through 2027, including people costs.
Word for word“For example, in October 2022, we announced an operating expense redeployment program which aims to redeploy approximately $150 million in expenses in our cost base through 2027, accomplished through optimizations in vendor management, our real estate footprint, marketing, and people costs.” 10-K for 2023
Our summaryThe company incurred costs under the operating expense redeployment program, primarily for severance, streamlining its organizational and legal structure, and non-cash impairments.
Word for word“During the years ended December 31, 2023 and 2022, we incurred $29.5 million and $21.8 million, respectively, of costs associated with our operating expense redeployment program, as described above, primarily related to severance, expenses associated with streamlining our organizational and legal structure and non-cash impairments of operating lease right-of-use ("ROU") assets and property and equipment.” 10-K for 2023
Our summaryThe company recorded exit costs from suspending its Russia and Belarus operations and divesting Business Solutions, primarily severance and non-cash impairments.
Word for word“During the year ended December 31, 2022, we incurred $10.0 million and $7.7 million of exit costs associated with the suspension of our Russia and Belarus operations and the Business Solutions divestiture, respectively.” 10-K for 2023
Our summaryCompany ran an operating expense redeployment program, announced in October 2022, covering vendor management, real estate, marketing and people costs, with severance among its costs.
Word for word“We incurred $92.7 million of total expenses under this program, including severance, from inception through December 31, 2024.” 10-K for 2024
Our summaryCompany recorded redeployment program costs, mainly severance and streamlining of organizational and legal structure, in 2024 and 2023.
Word for word“During the years ended December 31, 2024 and 2023, we incurred $41.4 million and $29.5 million, respectively, of costs associated with our operating expense redeployment program, as described above, primarily related to severance, 44 Table of Contents expenses associated with streamlining our organizational and legal structure, and non-cash impairments of operating lease right-of-use (“ROU”) assets and property and equipment.” 10-K for 2024
Our summaryCompany recorded separate severance costs in 2024 that were previously included in the redeployment program costs line.
Word for word“Prior to the fourth quarter of 2024, these severance costs were included in the redeployment program costs line item, and therefore, severance costs have been consistently excluded from segment operating income in the tables above.” 10-K for 2024
Our summaryCompany recorded exit costs, mainly severance and impairments, tied to suspending operations in Russia and Belarus.
Word for word“Represents the exit costs incurred in connection with the Company’s suspension of its operations in Russia and Belarus and the divestiture of the Business Solutions business, primarily related to severance and non-cash impairments of property and equipment, an operating lease ROU asset, and other intangible assets.” 10-K for 2024
Our summaryWestern Union announced an incremental cost efficiency program to generate savings through technology, call center productivity, simpler platforms and back-office operations, and Intermex acquisition synergies.
Word for word“For example, in November 2025, we announced an incremental cost efficiency program which aims to generate savings by using technology to reduce account payout costs and fraud losses, further improving productivity in our call centers, rationalizing technology platforms and back-office operations, as well as realizing synergies associated with the Intermex acquisition.” 10-K for 2025
Our summaryThe company ran a redeployment program that moved investment and expenses through vendor, real estate, marketing and people changes, with severance and other costs, announced in October 2022.
Word for word“(h) Represented severance, expenses associated with streamlining the Company's organizational and legal structure, and other expenses associated with the Company's program which redeployed investment and expenses in the Company's cost base through optimizations in vendor management, real estate, marketing, and people strategy, as previously announced in October 2022.” 10-K for 2025
| Fiscal year ended | Restructuring charges | Cash paid for restructuring |
|---|---|---|
| 2016-12-31 | $20.3 million | — |
| 2017-12-31 | $94.4 million | $77.3 million |
| 2018-12-31 | — | $32.3 million |
| 2019-12-31 | $115.5 million | $38.2 million |
| 2020-12-31 | $36.8 million | $82.7 million |
| 2021-12-31 | $152.3 million | — |
Western Union has filed no restructuring notice (Form 8-K, Item 2.05) since 2016. Companies file one only for a cut they judge material, so many announced layoffs never appear as one. This page shows what the company reported to the SEC, not news reports or state layoff notices.
Read from Western Union’s annual reports (10-K for 2025, 10-K for 2024, 10-K for 2023) and the financial data it files with the SEC, as of 2026-02-20. Every quotation is word for word from the filing linked beside it; how these pages are built and checked. The full record is in its company data sheet.