TTEC Holdings layoffs, on the record
Every job cut, severance charge and restructuring TTEC Holdings reported in its annual reports, 2023 to 2025, quoted from the filings. Headcount went from over 60,000 to approximately 51,000.
Headcount, as reported
| Annual report | Employees | As of |
|---|---|---|
| 10-K for 2023 | over 60,000 | As of December 31, 2023 |
| 10-K for 2024 | approximately 52,000 | December 31, 2024 |
| 10-K for 2025 | approximately 51,000 | December 31, 2025 |
Job cuts, severance and restructuring
Our summaryTTEC recorded restructuring and asset impairment charges within its TTEC Digital segment, including costs tied to restructuring.
Word for word“The operating income reduction is primarily attributable to continued investments in CX leadership, engineering talent, sales and marketing, product engineering, and $6.6 million of restructuring and impairment charges.” 10-K for 2023
Our summaryTTEC recorded restructuring and impairment charges within its TTEC Engage segment.
Word for word“The operating income decrease is primarily attributable to decreased revenue, incremental growth-oriented investments (ex: geographic expansion), higher employee healthcare costs of $7.0 million due to an increase in high claims, ramp costs for new programs, training costs related to existing programs, increased litigation expenditures, and $13.2 million of restructuring and impairment charges.” 10-K for 2023
Our summaryTTEC reported total restructuring and asset impairment charges for income from operations in 2023 and 2022.
Word for word“Income from operations in 2023 and 2022 included a total of $19.8 million and $19.4 million of restructuring and asset impairments, respectively.” 10-K for 2023
Our summaryTTEC reported restructuring charges, net on its income statement for 2023.
Word for word“Restructuring charges, net 8,041 5,673 3,807 Impairment losses 11,733 13,749 11,254 ” 10-K for 2023
Our summaryTTEC's accounting policy notes that restructuring charges include costs of reductions in force, including termination benefits, and that the company closes under-performing centers and completes reductions in workforce.
Word for word“In some cases, the Company has chosen to close under-performing customer engagement centers and complete reductions in workforce to enhance future profitability.” 10-K for 2023
Our summaryRecorded restructuring charges, net, tied to reductions in force and facility exits, with the TTEC Engage segment's operating loss driven in part by restructuring charges.
Word for word“Income from operations in 2024 and 2023 included a total of $254.2 million and $19.8 million of restructuring and asset impairments, respectively.” 10-K for 2024
Our summaryThe company reported restructuring and asset impairment charges that reduced operating income in both 2025 and 2024.
Word for word“Income/(loss) from operations in 2025 and 2024 included a total of $213.3 million and $254.2 million of restructuring and asset impairments, respectively.” 10-K for 2025
| Fiscal year ended | Severance costs | Restructuring charges | Cash paid for restructuring |
|---|---|---|---|
| 2016-12-31 | $3.4 million | $4.4 million | $3.5 million |
| 2017-12-31 | $1.2 million | $14.7 million | $2.8 million |
| 2018-12-31 | $827,000 | $6.1 million | $4.4 million |
| 2019-12-31 | $1 million | $1.7 million | $2.1 million |
| 2020-12-31 | $1.1 million | $3.3 million | $2.8 million |
| 2021-12-31 | $1.2 million | $3.8 million | $3.2 million |
| 2022-12-31 | — | $5.7 million | — |
| 2023-12-31 | — | $8 million | — |
| 2024-12-31 | — | $10.2 million | — |
| 2025-12-31 | — | $5.9 million | — |
TTEC Holdings has filed no restructuring notice (Form 8-K, Item 2.05) since 2016. Companies file one only for a cut they judge material, so many announced layoffs never appear as one. This page shows what the company reported to the SEC, not news reports or state layoff notices.
Read from TTEC Holdings’s annual reports (10-K for 2025, 10-K for 2024, 10-K for 2023) and the financial data it files with the SEC, as of 2026-02-26. Every quotation is word for word from the filing linked beside it; how these pages are built and checked. The full record is in its company data sheet.