Stratrix
On the Record · CSG Systems International

CSG Systems International layoffs, on the record

Every job cut, severance charge and restructuring CSG Systems International reported in its annual reports, 2023 to 2025, quoted from the filings. Headcount went from over 6,000 to over 5,500.

Headcount, as reported

Annual reportEmployeesAs of
10-K for 2023over 6,000December 31, 2023
10-K for 2024over 5,800As of December 31, 2024
10-K for 2025over 5,500As of December 31, 2025

Job cuts, severance and restructuring

  1. Our summaryReduced workforce by about 110 employees, mainly in the U.S., due to organizational changes and efficiencies, with involuntary termination charges. Affected: approximately 110 employees

    Word for word“We reduced our workforce by approximately 110 employees, mainly in the U.S., as a result of organizational changes and efficiencies.” 10-K for 2023

  2. Our summaryDissolved the Keydok business and terminated Mexico-based employees, with impairment and involuntary termination charges. Affected: approximately 30 Mexico-based employees

    Word for word“We also subsequently terminated approximately 30 Mexico-based employees, which resulted in restructuring charges related to involuntary terminations of $ 1.6 million.” 10-K for 2023

  3. Our summaryConsolidated or modified real estate leases at closed locations in India and the U.S., recording a gain and some impairments.

    Word for word“We modified three of our real estate leases, at previously closed locations in India and the U.S., resulting in earlier termination dates and the recognition of a $ 4.3 million gain.” 10-K for 2023

  4. Our summaryExited two reseller agreements acquired with Forte Payment Systems, Inc. in 2018.

    Word for word“We exited two reseller agreements that were acquired with the acquisition of Forte Payment Systems, Inc. in 2018.” 10-K for 2023

  5. Our summaryReduced workforce by about 100 employees, mainly in North America, following organizational changes and a margin improvement initiative. Affected: approximately 100 employees

    Word for word“We reduced our workforce by approximately 100 employees, mainly in North America, as a result of organizational changes and efficiencies, to include a margin improvement initiative that began in the second quarter of 2022.” 10-K for 2023

  6. Our summaryConsolidated or closed office space at thirteen leased real estate locations in Australia, India, Sweden, and the U.S. tied to flexible work approach.

    Word for word“In connection with our flexible work approach , we consolidated or closed office space at thirteen of our leased real estate locations in Australia, India, Sweden, and the U.S., resulting in restructuring charges of $ 23.1 million related to the impairments of operating lease right-of-use assets, furniture and fixtures, and leasehold improvements, and $ 4.4 million of accelerated depreciation.” 10-K for 2023

  7. Our summaryDissolved the MobileCard business and terminated Mexico-based employees. Affected: approximately 40 Mexico-based employees

    Word for word“We also terminated approximately 40 Mexico-based employees, which resulted in restructuring charges related to involuntary terminations of $ 0.6 million.” 10-K for 2023

  8. Our summaryModified one U.S. real estate lease to an earlier termination date.

    Word for word“We modified one of our real estate leases in the U.S., resulting in an earlier termination date.” 10-K for 2023

  9. Our summaryReduced global workforce as part of initiatives to better align and allocate resources to growth areas; recorded restructuring charges for involuntary terminations. Affected: approximately 300 employees

    Word for word“We reduced our global workforce by approximately 300 employees, as part of initiatives to better align and allocate resources to areas of the business where we have identified growth opportunities.” 10-K for 2024

  10. Our summaryModified a real estate lease in India, resulting in earlier termination and a gain; recorded leasehold and computer equipment impairments.

    Word for word“We modified a real estate lease in India, resulting in an earlier termination date and the recognition of a $ 0.2 million gain.” 10-K for 2024

  11. Our summaryDissolved the Keydok business and terminated Mexico-based employees, recording impairment and restructuring charges.

    Word for word“We decided to dissolve the Keydok business which we had acquired in 2021.” 10-K for 2024

  12. Our summaryConsolidated or closed office space at 13 leased real estate locations in Australia, India, Sweden, and the U.S., tied to flexible work approach.

    Word for word“In connection with our flexible work approach, we consolidated or closed office space at 13 of our leased real estate locations in Australia, India, Sweden, and the U.S., resulting in restructuring charges of $ 23.1 million related to the impairments of operating lease right-of-use assets, furniture and fixtures, and leasehold improvements, and $ 4.4 million of accelerated depreciation.” 10-K for 2024

  13. Our summaryDissolved the MobileCard business and terminated Mexico-based employees.

    Word for word“We dissolved the MobileCard business, which we had acquired a controlling interest of in July of 2021.” 10-K for 2024

  14. Our summaryTotal restructuring and reorganization charges reported for 2024, 2023 and 2022 across the initiatives above. Cost: $ 13.3 million, $ 16.3 million, and $ 46.3 million

    Word for word“The activities discussed above resulted in total restructuring and reorganizational charges for 2024, 2023, and 2022 of $ 13.3 million, $ 16.3 million, and $ 46.3 million, respectively, which have been reflected as a separate line item in our Income Statements.” 10-K for 2024

  15. Our summaryIn 2025 the company cut its global workforce to improve cost efficiency and capacity, recording involuntary termination charges. Affected: approximately 280 employees

    Word for word“We reduced our global workforce by approximately 280 employees, as part of reorganization activities focused on cost efficiency actions to optimize our capacity and better align our resources.” 10-K for 2025

  16. Our summaryIn August 2025 the company closed its design and delivery center in Crawfordville, Florida and moved the processing volumes to two other facilities. In August 2025

    Word for word“In August 2025, we closed our design and delivery center in Crawfordville, Florida.” 10-K for 2025
As filedReported in the company's financial data (XBRL), each linked to its filing
Fiscal year endedRestructuring chargesCash paid for restructuring
2016-12-31$416,000$7.3 million
2017-12-31—$5.7 million
2018-12-31—$9.4 million
2019-12-31—$5.5 million
2020-12-31—$4.5 million
2021-12-31—$3.3 million
2022-12-31—$11.8 million
2023-12-31—$12.4 million
2024-12-31—$19.1 million
2025-12-31—$18.4 million

CSG Systems International has filed no restructuring notice (Form 8-K, Item 2.05) since 2016. Companies file one only for a cut they judge material, so many announced layoffs never appear as one. This page shows what the company reported to the SEC, not news reports or state layoff notices.

Read from CSG Systems International’s annual reports (10-K for 2025, 10-K for 2024, 10-K for 2023) and the financial data it files with the SEC, as of 2026-02-19. Every quotation is word for word from the filing linked beside it; how these pages are built and checked. The full record is in its company data sheet.